Privacy Policy

This Privacy Policy describes how Mod Pizza ("we," "us," "our," or the "Company") collects, uses, discloses, and protects information about you when you visit our website at pizzasmod.top (the "Site"), use our online ordering services, interact with our digital platforms, or otherwise engage with us. Please read this policy carefully to understand our practices regarding your personal information.

By accessing or using our Site and services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with this policy, please discontinue use of our website and services immediately.

1. Who We Are

Mod Pizza operates in the United States and is subject to applicable federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act). We are committed to handling your personal information with transparency, integrity, and care.

2. Scope of This Privacy Policy

This Privacy Policy applies to all individuals who:

• Visit or browse our website at pizzasmod.top;
• Place online orders through our website or affiliated digital platforms;
• Create an account or sign up for our loyalty program;
• Subscribe to our newsletters, promotional emails, or marketing communications;
• Contact us via email, phone, or our website contact form;
• Participate in surveys, contests, promotions, or feedback programs;
• Interact with us on social media platforms.

This policy does not apply to the practices of companies or third parties that we do not own or control, or to individuals that we do not employ or manage. We encourage you to review the privacy policies of those third parties.

3. Information We Collect

We collect various categories of information to provide you with our food ordering services and to improve your overall experience. The types of data we collect fall into the following categories:

3.1 Personal Identification Information

When you place an order, create an account, or otherwise interact with us, we may collect the following personal information:

• Full name – First and last name as provided during registration or ordering;
• Email address – Used for order confirmations, account management, and marketing communications;
• Phone number – Used for order confirmation and delivery updates;
• Billing and delivery address – Including street address, city, state, and ZIP code;
• Date of birth – Collected where relevant for age verification or loyalty program benefits;
• Payment information – Credit or debit card details, billing address, and transaction identifiers. Note: Full payment card numbers are processed by our PCI-compliant payment processors and are not stored by us directly.

3.2 Account and Profile Information

If you create an account on our website, we collect and store:

• Username and password (stored in encrypted form);
• Order history and preferences;
• Saved delivery addresses;
• Loyalty points and reward balances;
• Communication preferences and opt-in/opt-out status.

3.3 Usage Data and Technical Information

When you visit our website, we automatically collect certain technical information about your device and how you interact with our Site, including:

• IP address – Used to determine your approximate geographic location and for security purposes;
• Browser type and version – For compatibility and user experience optimization;
• Operating system – To understand the technical environment of our users;
• Device identifiers – Such as device ID, model, and manufacturer information;
• Referring URL – The website you visited before arriving at our Site;
• Pages visited – Including time spent on each page, clicks, and navigation patterns;
• Session duration – How long you remain active on our Site;
• Search queries – Terms entered into our site search functionality.

3.4 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies to collect information about your browsing behavior on our Site. For detailed information on our use of cookies, please refer to the Cookie Usage section (Section 8) of this policy.

3.5 Communications and Feedback

When you contact us directly — whether by email, phone, or our website contact form — we collect the contents of your communication, your contact details, and any other information you choose to provide. Similarly, if you complete surveys or leave reviews, we collect the feedback and associated identifying information you submit.

3.6 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms when you use social login features or interact with our social media pages;
• Third-party analytics and advertising partners;
• Delivery and logistics partners when fulfilling your orders;
• Payment processors that confirm successful transactions.

4. How We Use Your Information

We use the information we collect for a range of purposes that are necessary to operate our food service business, fulfill our legal obligations, and improve your experience. Specifically, we use your information for the following purposes:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling online food orders;
• Managing your account and providing customer support;
• Sending order confirmations, receipts, and delivery notifications;
• Facilitating payment processing through secure third-party payment processors;
• Maintaining and operating our loyalty and rewards program.

4.2 Communications and Marketing

• Sending promotional emails, newsletters, and special offers about our menu, deals, and services — only where you have given consent or where permitted by law;
• Responding to your inquiries, complaints, and customer service requests;
• Sending transactional messages essential to your orders and account;
• Notifying you of changes to our policies, terms, or services.

4.3 Analytics and Service Improvement

• Analyzing user behavior and website usage patterns to understand how our Site is used;
• Improving the design, functionality, and content of our website;
• Conducting market research and gathering aggregated demographic data;
• Testing new features, menus, and promotional strategies.

4.4 Legal and Compliance Purposes

• Complying with applicable federal and state laws and regulations;
• Responding to lawful requests from courts, law enforcement, and government authorities;
• Enforcing our Terms of Service and other agreements;
• Detecting, preventing, and investigating fraud, security breaches, and other potentially prohibited or illegal activities;
• Protecting the rights, property, and safety of our company, customers, and others.

4.5 Personalization

• Remembering your preferences and saved delivery addresses for faster ordering;
• Providing personalized menu recommendations based on your order history;
• Delivering targeted advertising relevant to your interests.

5. How We Share Your Information

We do not sell your personal information to third parties for their own direct marketing purposes. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to assist in operating our website and delivering our services. These service providers may have access to your personal information solely to perform tasks on our behalf and are contractually obligated not to disclose or use it for any other purpose. Categories of service providers include:

• Payment processors – For secure transaction processing (e.g., Stripe, Square, or similar PCI-DSS compliant platforms);
• Delivery and logistics partners – To fulfill delivery orders placed through our platform;
• Cloud hosting and IT services – For secure storage and management of our website and databases;
• Email marketing platforms – To distribute newsletters and promotional communications;
• Analytics providers – Such as Google Analytics, to help us understand website traffic and usage;
• Customer support tools – Platforms used to manage and respond to customer inquiries.

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in response to valid legal process, including:

• Court orders, subpoenas, or warrants;
• Requests from law enforcement or government agencies;
• Legal proceedings to which we are a party;
• Situations where disclosure is necessary to protect the safety of individuals or the public.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or part of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website in the event of such a change, and will inform you of any choices you may have regarding your information.

5.4 With Your Consent

We may share your personal information with third parties for other purposes when we have obtained your explicit consent to do so.

5.5 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized data that cannot reasonably be used to identify you with partners, advertisers, or the public for business, research, or marketing purposes.

6. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols;
• Password Hashing: User passwords are stored using strong one-way cryptographic hashing algorithms;
• Access Controls: Access to personal data within our organization is restricted on a need-to-know basis and governed by role-based access control policies;
• Payment Security: We are compliant with the Payment Card Industry Data Security Standard (PCI-DSS) through our use of certified third-party payment processors;
• Regular Security Audits: We conduct periodic reviews of our data collection, storage, and processing practices;
• Incident Response Plan: We maintain procedures to detect, respond to, and notify you of any data breaches as required by applicable law.

7. Your Rights and Choices

Depending on your state of residence and applicable law, you may have certain rights with respect to your personal information. We are committed to honoring these rights and providing you with easy mechanisms to exercise them.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the purposes for which it is used, and the third parties with whom it is shared;
• Right to Delete: You have the right to request the deletion of personal information we have collected about you, subject to certain exceptions permitted by law;
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you;
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes. We do not sell personal information in the traditional sense, but we may share certain data with advertising partners;
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to only what is necessary to provide the services you request;
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. We will not deny you services, charge you different prices, or provide a lower quality of service because you exercised your rights.

7.2 General Rights for All U.S. Users

Regardless of your state of residence, we extend the following rights to all users of our services:

• Right to Access: You may request a copy of the personal information we hold about you;
• Right to Correction: You may request that we correct or update inaccurate or incomplete information;
• Right to Deletion: You may request that we delete your account and associated personal data, subject to our retention obligations;
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing;
• Right to Opt-Out of Marketing: You may unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

7.3 How to Exercise Your Rights

To exercise any of the rights described above, please contact us using one of the following methods:

• Email: [email protected]
• Website: pizzasmod.top

We will acknowledge receipt of your request within 10 business days and respond fully within 45 days. If additional time is required, we will notify you in writing and may extend the response period by an additional 45 days as permitted by law. We may need to verify your identity before processing your request to protect the security of your information.

8. Cookie Usage

We use cookies and similar tracking technologies to enhance your experience on our website, analyze traffic patterns, and deliver targeted advertising. Cookies are small text files placed on your device when you visit our Site.

8.1 Types of Cookies We Use

8.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders. For more information on managing cookies, please visit your browser's help documentation or www.allaboutcookies.org.

To opt out of interest-based advertising, you may visit the Network Advertising Initiative opt-out page or the Digital Advertising Alliance opt-out page.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The following are our general retention guidelines:

When personal information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it in accordance with our data retention policies and applicable legal obligations.

10. Children's Privacy

Consistent with the requirements of the Children's Online Privacy Protection Act (COPPA) and our own company policy, we do not intentionally solicit or collect personal information from children under the age of 13, and we extend our age restriction to users under 18 for the full use of our ordering services.

If you are a parent or legal guardian and you believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification, we will take prompt steps to remove such information from our records and terminate any associated account.

We do not knowingly market our services to minors, and we do not allow minors to create accounts or place orders on our platform.

11. International Data Transfers

Our primary operations are based in the United States, and the personal information we collect is primarily stored and processed within the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored in, and processed in the United States, where privacy laws may differ from those in your country of residence.

For any international transfers of personal data, we implement appropriate safeguards to ensure that such transfers comply with applicable data protection laws. These safeguards may include:

• Standard contractual clauses approved by relevant data protection authorities;
• Data processing agreements with third-party service providers;
• Ensuring recipient countries provide an adequate level of data protection.

By using our website and services from outside the United States, you consent to the transfer of your information to the United States and its processing in accordance with this Privacy Policy and applicable U.S. law.

12. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or embedded content (such as maps or videos) that are not operated by us. We have no control over the content or privacy practices of those external sites and are not responsible for their privacy policies. We encourage you to review the privacy policy of every website you visit.

In particular, if you use social media login features (such as signing in with a Google or Facebook account), those social networks may collect data about your use of our Site in accordance with their own privacy policies. We recommend reviewing the privacy policies of those platforms directly.

13. Do Not Track Signals

Some web browsers and mobile devices offer a "Do Not Track" (DNT) setting that signals to websites that you do not want your online activities tracked. At this time, our website does not respond to DNT signals, as there is no universally accepted standard for how websites should respond to such requests. We continue to monitor developments in this area and will update our practices accordingly.

California residents may also exercise their rights under the "Shine the Light" law (California Civil Code Section 1798.83), which allows California consumers to request information about personal information shared with third parties for their direct marketing purposes. To make such a request, please contact us at [email protected].

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy;
• Post the revised policy prominently on our website at pizzasmod.top;
• Where required by law or where we deem it appropriate, notify you by email or through a notice on our homepage.

Your continued use of our website and services after the effective date of any changes constitutes your acknowledgment of, and agreement to, the updated Privacy Policy. We encourage you to periodically review this page to stay informed about how we protect your information.

15. Filing Complaints with Data Protection Authorities

If you believe that we have not handled your personal information in accordance with applicable privacy laws, we encourage you to contact us first so that we may address your concerns directly and promptly.

However, if you are not satisfied with our response or believe we are processing your personal information in violation of applicable law, you have the right to file a complaint with the appropriate regulatory authority:

15.1 For California Residents

California residents who believe their CCPA/CPRA rights have been violated may file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• California Privacy Protection Agency: cppa.ca.gov
• California Attorney General: oag.ca.gov/privacy

15.2 For All U.S. Users

U.S. consumers who believe their consumer protection rights have been violated may contact the Federal Trade Commission (FTC):

• FTC Complaint Center: reportfraud.ftc.gov
• FTC Website: www.ftc.gov

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and transparently.